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These articles cover the questions we see most. If you are looking for quick help with bookings, payments, pickup, returns, or roadside, start here and you’ll get an answer fast. If your situation is more specific, browse by topic below or contact support for one-to-one help.

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Support Library

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How to Start a Reservation

How to Browse Vehicles on Gen X Rentals

What to Review Before Booking

How to Complete a Reservation

How to Review Reservation Details

How to Change or Update a Reservation

How to Cancel a Reservation

How to Add Another Driver

How Pickup Works

How Return Works

What to Bring to Pickup

What to Check Before You Drive Off

What to Review Before You Return the Vehicle

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