How does pickup work?

Pickup can vary by location, so the most important step is reviewing the details tied to your reservation before you arrive. Check your pickup time, location instructions, and any notes related to access, timing, or what to bring.

When you arrive, follow the instructions provided for that specific location. If anything is unclear before your reservation starts, contact support ahead of time so you know exactly what to expect.

Related Articles

What if I am not sure which option makes sense?

If you are unsure, contact support before booking. It is better to...

View More

How to Cancel a Reservation

Before canceling, review the reservation details and current cancellation terms tied to...

View More

How to Contact Gen X Rentals About Careers

If you have a question about a role, the hiring process, or...

View More